1st Line Helpdesk Support Engineer

Location Maidstone
Discipline: Tech, Media & Telecom
Salary: £29000.0
Contact name: Paddy Malaj

Contact email: paddy.malaj@clearwaterps.com
Job ref: 5844
Published: 18 days ago

A 1st Line Support Engineer, also known as a Helpdesk Support Engineer, is responsible for providing technical assistance and support to end-users who have computer, software, or hardware-related issues. The role requires a strong understanding of basic computer hardware and software.

Some of the key responsibilities of a 1st Line Support Engineer include:

  • Responding to and resolving user requests for assistance.

  • Troubleshooting hardware and software issues, such as network connectivity problems, printer malfunctions, or software installation errors.

  • Escalating more complex technical issues to 2nd or 3rd line support teams when necessary.

  • Maintaining accurate records of user requests and resolutions in a helpdesk ticketing system

  • Providing technical guidance and advice to users on basic computer operations, such as file management, backup, and security practices.

To be successful in this role, a 1st Line Support Engineer should have strong problem-solving skills, attention to detail, and the ability to work well under pressure.

Skills Required :

  • Microsoft Desktop Operating Systems

  • Microsoft Office 365

  • Networking

  • Troubleshooting

  • Excellent Communicator

  • Ability to work as part of a team