IT Support Engineer

Location Uckfield
Salary: £30000.0
Contact name: Suzi Jago

Contact email: suzi.jago@clearwaterps.com
Job ref: 6277
Published: 23 days ago
Are you seeking a new opportunity in IT? Then apply to this position as an IT Support Engineer!
Our client is seeking an IT Support Engineer who can join their team on a permanent basis. The IT Support Engineer will be responsible for any user problems or requests and to carry out repairs or fixes and escalate where necessary, and working on a client site The IT Support Engineer will need experience in 1st line support and Office 365, Windows, and Active Directory.
Key Responsibilities for the IT Support Engineer:
  • Answering telephone and dealing with incidents
  • Logging incidents via an advanced automated ticketing system
  • Response to user problems/requests, carry out repairs/fixes, and escalate where necessary
  • Be able to work shifts based on a Rota, varying between 7:30-9:30 starts
Skills Required for the IT Support Engineer:
  • A Full UK Driving License is required
  • Basic understanding of IT and IT terminology, including all Windows Server and Workstation products
  • Excellent telephone manner is required along with friendly customer service skills
  • Attention to detail
  • Good communication, literacy, and organization skills
If this role is of interest, please apply for additional information.