This is a hybrid based role, 3 days on site/ 2 days remote.
Key Responsibilities for the Training Manager
- Develop and own a clear Operations learning and capability strategy aligned to customer outcomes, regulatory requirements and organisational priorities.
- Design structured learning pathways, capability frameworks and skills matrices that support progression from onboarding through to advanced expertise.
- Lead the delivery of engaging, practical and blended training programmes covering operational processes, systems, customer experience behaviours, and compliance requirements.
- Build onboarding programmes that reduce time?to?competency and set colleagues up for confident, consistent performance from day one.
- Ensure all training meets internal standards and external regulatory obligations, working closely with operational, risk and compliance teams.
- Use data, insight and feedback to measure learning effectiveness and continuously improve capability outcomes across Operations.
Key Experience & Background for the Training Manager
- Significant experience in a Training Manager, Learning & Development or capability development role.
- A strong track record of designing and delivering end?to?end learning strategies and structured learning programmes.
- Experience working within customer operations, service delivery or similarly fast?paced operational environments.
- Confidence operating in regulated or compliance?driven settings, translating complex requirements into clear, effective learning.
- Excellent facilitation, communication and stakeholder engagement skills, with the credibility to partner with senior leaders.
- A practical, insight?driven approach, using data to evaluate impact and improve learning outcomes.
Please apply as directed!