Service Desk Analyst | Manchester | £15,000 – £17,000

Office 365 | Active Directory (AD) | Windows 10

Our client, a large Managed Service Provider (MSP), is currently recruiting for a Service Desk Analyst to join their support team on a permanent basis. The Service Desk Analyst will provide first line support for a number of clients.

Previous experience troubleshooting Office 365, Windows 10 and Active Directory will be advantageous for the Service Desk Analyst.

The Service Desk Analyst will be enthusiastic and have a passion for IT.

Key duties for the Service Desk Analyst

• Be the first point of contact for technical issues
• To be responsible for your first line ticket performance on Service Desk and encourage best practice across the wider Service Desk.
• To manage your own allocated tickets in line with best practice and SLA/performance standards.
• To identify first line fixes and embed in the wider Service Desk team.

This is a great opportunity to kickstart your career within IT Support. If you are looking for your next challenge, please apply below.