Our client, a forward-thinking Utilities and Energy technology company, is currently recruiting for a Schedulerto join their Scheduling team on a permanent basis. The Schedulerwill be responsible for contacting our client's Connects portfolio of commercial customers to arrange Smart Meter appointments including meter exchanges, meter maintenance and new connections.
Responsibilities for the Scheduler
Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.
Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
Responding to general customer enquiries according to the requirements of customer contracts
Key Skills & Experience for the Scheduler
Essential
Up to 2 years experience in the associated field – desirable but not essential
Excellent Customer Care skills
Keyboard/Personal computer skills
Strong multitasking and problem-solving skills
Strong written and spoken communication
Please apply as directed!