Our client, a leading charity are looking for a Contact Center Team Leader to join their team. The Contact Center Team Leader will be responsible for leading and motivating a team of Customer Service Representatives.
The Contact Center Team Leader will create an environment of continuous improvement to ensure their customers receive a positive customer experience at all times.
Key responsibilities for the Contact Center Team Leader;
- Manage the day-to-day workflow across the teams ensuring that our Service Level Agreements (SLA) are met.
- Lead and motivate the team, managing performance with regular 1-2-1’s and delivering feedback by use of coaching and mentoring
- Develop positive working relationships with our key stakeholders, both internal and external
Key skills for Contact Center Team Leader;
- Previous Team Management essential – leading a multi-functional team
- Strong workflow management skills
- Confident and positive communication skills
- Outstanding organisation skills and attention to detail
- Strong investigative skills with a focus on being solution driven
Please apply as directed!