Customer Service Advisor

Location Horsham
Discipline: Administration & Support , Customer Service
Salary: £23000.0
Contact name: Gayle Frost

Contact email: gayle.frost@clearwaterps.com
Job ref: 6635
Published: 28 days ago

Our client, a not for profit organisation, is currently looking for a Customer Service Advisor to join their team on a worthy cause that really helps support people in the community.

If you have a background working in a call centre or strong customer service experience, please apply for this rewarding Customer Service Advisor role.

Key Responsibilities for the Customer Service Advisor

  • To provide high quality information and advice to residents

  • Provide holistic exploration of needs, identifying the cause and options to help clients move forward via telephone, email alongside email and video if needed.

  • Work as a team on the helpline platform, taking calls for people who need support, researching local support options

  • Provide excellent customer services, using active listening and explain complex so it is understood, and clients have a positive experience.

  • Carry out any other tasks which may be within the scope of the role to ensure the effective delivery and development of the service.

  • Support other digital channels and deliver on any digital advice contract or project at short notice

Key Experience for the Customer Service Advisor

  • Either previous Helpline Advisor / Call Centre / Customer Service experience

  • Strong resilience and able to work independently

  • Excellent communication skills including active listening and negotiating, breaking down complex information so it is understood.

  • Excellent written skills and able to write high quality case records

Please apply for the Customer Service Advisor as directed!