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Looking for a new role? We are supporting a utilities company to recruit for a Customer Support Advisor. The company is going through a huge growth period so now is an exciting time to join!
Job Title: Customer Support Advisor
Salary: £24,000
Hours: 9-5pm Hybrid after training
Responsibilities:
- Supporting on all incoming customer queries via phone and email
- Managing the group inbox ensuring all correspondence are responded to within set SLA
- Administration on the CRM
- Adding new customers, updating existing customer details such as address, contact detail etc
- Ensuring all communications are logged
- Support with setting up users on the portal for access to online data
- Organising training sessions for new users
Skills:
- Ability to adapt easily, each customer will have different queries
- Professional, personable and approachable mannerism
- Highly organised, this is a busy fact paced environment
- Experience within a corporate administration setting
Please apply as directed!
Customer Support Advisor
Location | Crawley |
Salary: | £24000.0 |
Contact name: | Felicity Handley |
Contact email: | felicity.handley@clearwaterps.com |
Job ref: | 7166 |
Published: | about 1 month ago |
Job Title: Customer Support Advisor
Salary: £24,000
Hours: 9-5pm Hybrid after training
Responsibilities:
- Supporting on all incoming customer queries via phone and email
- Managing the group inbox ensuring all correspondence are responded to within set SLA
- Administration on the CRM
- Adding new customers, updating existing customer details such as address, contact detail etc
- Ensuring all communications are logged
- Support with setting up users on the portal for access to online data
- Organising training sessions for new users
Skills:
- Ability to adapt easily, each customer will have different queries
- Professional, personable and approachable mannerism
- Highly organised, this is a busy fact paced environment
- Experience within a corporate administration setting
Please apply as directed!
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