Customer Support Advisor

Location Crawley
Salary: £24000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 7166
Published: 11 months ago
Looking for a new role? We are supporting a utilities company to recruit for a Customer Support Advisor. The company is going through a huge growth period so now is an exciting time to join! 

Job Title: Customer Support Advisor 
Salary: £24,000
Hours: 9-5pm Hybrid after training 

Responsibilities: 
- Supporting on all incoming customer queries via phone and email 
- Managing the group inbox ensuring all correspondence are responded to within set SLA 
- Administration on the CRM 
- Adding new customers, updating existing customer details such as address, contact detail etc
- Ensuring all communications are logged 
- Support with setting up users on the portal for access to online data
- Organising training sessions for new users 

Skills:
- Ability to adapt easily, each customer will have different queries 
- Professional, personable and approachable mannerism 
- Highly organised, this is a busy fact paced environment 
- Experience within a corporate administration setting 

Please apply as directed!