Our client, a not for profit organisation, is currently looking for a Helpline Advisor to join their team on a worthy cause that really helps support people in the community.
If you have a background working in a call centre or strong customer service experience, please apply for this rewarding Helpline Advisor role.
Key Responsibilities for the Helpline Advisor
To provide high quality information and advice to residents
Provide holistic exploration of needs, identifying the cause and options to help clients move forward via telephone, email alongside email and video if needed.
Work as a team on the helpline platform, taking calls for people who need support, researching local support options
Provide excellent customer services, using active listening and explain complex so it is understood, and clients have a positive experience.
Carry out any other tasks which may be within the scope of the role to ensure the effective delivery and development of the service.
Support other digital channels and deliver on any digital advice contract or project at short notice
Key Experience for the Helpline Advisor
Either previous Helpline Advisor / Call Centre / Customer Service experience
Strong resilience and able to work independently
Excellent communication skills including active listening and negotiating, breaking down complex information so it is understood.
Excellent written skills and able to write high quality case records
Please apply for the Helpline Advisor as directed!