Are you an Account Manager experienced within the Energy sector? We are recruiting for our client who is a leading player in the energy sector. They are seeking a dedicated and experienced Metering Account Manager to join their team.
As the Metering Account Manager, you will play a crucial role in ensuring the seamless delivery of metering projects and services to Energy Suppliers. This position requires an individual with exceptional communication, problem-solving, and project management skills.
The role of Metering Account Manager is based in Bristol and offers hybrid working with a mix of 2 days at home and 3 days in the office.
Key Responsibilities & Accountabilities:
Successfully deliver metering work, including fault resolution, new connections, and meter exchanges.
Collaborate with the Strategic Account Manager to ensure effective delivery of metering projects on behalf of Energy Suppliers.
Take ownership of Supplier Metering issues, following problems through to resolution.
Proactively identify new opportunities from existing Suppliers and collaborate on proposals with the Strategic Account Manager.
Contribute to Supplier Account Plans to facilitate in effective delivery on contractual agreements.
Identify contract gaps within metering and collaborate with the Strategic Account Manager and Commercial teams to ensure proper invoicing.
Coordinate with Operations to prioritise metering and fault work based on energy volume.
Work closely with metering teams to understand priorities, dense areas of work, and engineer availability to provide feedback into the supplier channel.
Develop cooperative and client-focused relationships with all internal departments.
Act as the designated point of contact for Energy Suppliers requiring day-to-day performance information.
Maintain a log of data quality issues, lead improvement initiatives, and provide an escalation route for urgent matters.
Prepare supplier reports on a monthly basis where automated reporting is not in place.
Stay informed about upcoming industry changes and assess their potential impact on Energy Suppliers and Meter Operation.
Person Specification, Competencies & Skills:
Demonstrate a customer-focused approach, expecting the same from others.
Previous experience and knowledge within the Energy industry
Supportive and helpful team player with a flexible and positive attitude.
Deliver a high volume of quality work on time.
Aim to meet objectives and improve performance.
Highly organised with good attention to detail.
Able to prioritise work effectively.
Articulate, professional, and clear verbal communication skills.
Strong interpersonal and rapport-building abilities.
Precise and appropriate written communication skills.
Good telephone manner.
Active listener, understanding the needs of customers and colleagues.
If you are a proactive, results-oriented professional with a passion for delivering exceptional service, we invite you to apply for the Metering Account Manager position.