Service Co-Ordinator

Location Tonbridge
Discipline: Customer Service
Salary: £26000.0
Contact name: Jo Foster

Contact email: jo.foster@clearwaterps.com
Job ref: 6609
Published: about 1 month ago

Join a Team as a Service Co-ordinator!

If you have a passion for helping people and want to be part of a team that makes a real difference, we want to hear from you! I am looking for a Service Co-ordinator to join a market-leading Claims management company.

As a Service Co-ordinator, you'll play a crucial role in assisting policyholders who have experienced losses due to car incidents.

Here's what you'll be doing as the Service Co-ordinator:

  • Manage Repair Journeys: From instruction to payment, you'll ensure each stage is monitored to prevent delays.

  • Customer Service Excellence: Handle inbound and outbound calls with professionalism, providing prompt assistance.

  • Prompt Payments: Ensure timely payments to repairers and negotiate costs effectively.

  • Maintain Relationships: Foster strong relationships with suppliers and ensure smooth communication.

  • Resolve Complaints: Aim for first-time resolution of any issues, compiling necessary documentation.


Key Skills Required for the Service Co-ordinator:

  • At least 2 years' experience in a Customer Service role.

  • Excellent verbal and written communication skills.

  • Tact and assertiveness in dealing with repairers/storage facilities.

  • Ability to work independently or as part of a team.

  • Strong empathy, tact, assertiveness, and diplomacy.

  • Ability to work well under pressure, meet deadlines, and use initiative.

  • Proficiency in PC and administrative skills.


Experience/Knowledge:

  • Good knowledge of motor vehicle construction and repair techniques is desirable.

  • Basic understanding of insurance principles and computerized estimating systems (e.g., Audatex) is a plus.


If you're ready to join a dynamic team committed to excellence in claims service, apply now as the Service Co-ordinator.