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Passionate Service Desk 1st/2nd Line Support Engineers Wanted!
Elevate your career in the dynamic world of IT Support! We're on the lookout for Service Desk 1st/2nd Line Support Engineers to thrive in our client's fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the Service Desk 1st/2nd Line Support Engineers:
- Keep the IT Documentation up to date
- Manage multiple tickets
- Logging incidents via an advanced automated ticketing system
- Assist technical support requests within the team via phone and email
- Ensure good communication with both customers and staff
- Meet and exceed SLAs
Skills Required for the Service Desk 1st/2nd Line Support Engineers:
- Strong written and spoken communication skills
- Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365)
- Ability to work independently and as part of a team
- Service Desk Experience
- Exceptional customer service skills and engagement
- You must be within a 45 minute commute from Shoreham-By-Sea.
If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.