Service Desk Team Leader

Location Birmingham
Salary: £35000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 7176
Published: about 1 month ago
Are you an experienced Senior Service Desk Analyst or Service Desk Team Leader?  

Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Team Leader, responsible for coaching and mentoring Service Desk Analysts. 

Job Title: Service Desk Team Leader
Location: Birmingham - 2 days on site per week 
Salary: £30,000 - £35,000 DOE.
Hours: Mon-Fri, this role will be on a rota' d basis for a 24/5 global service desk support function. Shift pattern covers 8am-4pm, 4pm-12am & 12am - 8am.

Responsibilities: 
- Leading shifts, Mentoring the Service Desk Analysts
- Supporting Service Desk Analysts with 1st line tickets 
- Managing team absence, sickness, 1-2-1's etc. 
- Reporting call volumes and reporting 1st fix resolutions 
- Understanding key metrics, ensuring SLAs are met 

Skills:
- Experience as a Service Desk Team Leader 
- Previous experience with 1st line support 
- Available to start by March 

Please apply as directed!