Key Responsibilities for the Service Manager
- To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
- Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
- Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
- Attend reactive client calls and meetings as required.
- Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
- Process quotations, invoices and purchase orders and using the company using the company accounts software.
- Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
- Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.
- Previous experience of managing a team.
- Experience in HVAC sector, FM or Contract management is required.
- Experience dealing with a range of stakeholders with a diplomatic and professional approach.
- Strong IT skills and experience of using accounting software is preferable.