Service Manager

Location East Grinstead
Salary: £45000.0
Contact name: Suzi Jago

Contact email: suzi.jago@clearwaterps.com
Job ref: 6988
Published: 12 days ago
Our client, a specialist in underfloor heating, is currently recruiting for a Service Manager to join their expanding and forward thinking team. The Service Manager will be responsible for managing engineers and the Service Administrator.
Key Responsibilities for the Service Manager
  • To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
  • Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
  • Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
  • Attend reactive client calls and meetings as required.
  • Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
  • Process quotations, invoices and purchase orders and using the company using the company accounts software.
  • Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
  • Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.
Key Experience for the Service Manager
  • Previous experience of managing a team.
  • Experience in HVAC sector, FM or Contract management is required.
  • Experience dealing with a range of stakeholders with a diplomatic and professional approach.
  • Strong IT skills and experience of using accounting software is preferable.
Please apply as directed!