1st Line Engineer

Location Kent
Discipline: IT, Media & Telecom
Salary: £29000.0
Contact name: Paddy Malaj

Contact email: paddy.malaj@clearwaterps.com
Job ref: 5844
Published: about 1 month ago

Our client is seeking a 1st Line Engineer to join their team on a permanent basis. The 1st Line Engineer will be working within an IT company that provides IT support to over 250 organizations across the Southeast and London area. The 1st Line Engineer will either be traveling to client sites to provide direct IT support or be a part of the helpdesk team and provide IT support over the telephone.  

Key responsibilities for the 1st Line Engineer:

  • Represent the Company in a positive way, by engaging well with customers, being well-presented at all times, and demonstrating a positive work ethic

  • Work as part of a team to improve and deliver high-quality PGM days for clients

  • Demonstrate a professional, respectful, and proactive approach to customer service

  • Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements

  • When not undertaking site visits / PGM’s, provide technical support to our client's customers via the Helpdesk ticket system, as required by the business

Skills required for the 1st Line Engineer:

  • Knowledge with Windows Server 2003-2019

  • Knowledge with Windows Desktop XP-10

  • Basic Networking capabilities

  • Office 365 tenant setup and administration

  • General user and email administration

  • Demonstrable experience as a 1st line IT Engineer

This really is a fantastic opportunity for a 1st Line Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out!