2nd Line Support Technician

Location Carlisle
Salary: £30000.0
Contact name: Gayle Frost

Contact email: gayle.frost@clearwaterps.com
Job ref: 7335
Published: 10 months ago
We are working with a busy and growing organisation to support with the recruitment of a 2nd line Support Technician on a full time permanent basis. This role is based in their Carlisle office 5 days per week with client site visits required (pool car provided) 

Key Responsibilities for the 2nd Line Support Technician: 
- Visiting client sites to install printers, Wi-Fi and cables 
- Onsite and remote 2nd line support via both tickets and phone calls 
- Building strong relationships clients, becoming main point of contact for support queries

Key Skills for the 2nd Line Support Technician: 
- Experience within an MSP or Cyber Security environment is preferable
- Previous experience at 2nd line level 
- Strong relationship building skills 

Please apply as directed!