Key Responsibilities for the Maintenance Coordinator:
- Reactive / Breakdown response in particular organising visits to customers with interruptions to their heat supply
- Liaising with the Customers to schedule works, as well as assist with complaint resolution.
- Handle and mitigate complaints with clients and residents and escalate to senior management as and when required.
- Liaising with the Operations department, both office-based staff and service engineers to ensure works are being delivered effectively.
- Booking and coordinating engineer visits using our CMMS ensuring the appropriate workload is spread across the team, and data is recorded correctly.
- Coordination and scheduling of engineer training, annual leave, regular meetings, etc.
Skills Required for the Maintenance Coordinator:
- Experience in work scheduling, ideally within a field service setting
- Previous experience working within a customer service role
- Strong communication skills
Please apply as directed!