1st Line Support

Location Shoreham
Salary: £27000.0
Contact name: Suzi Jago

Contact email: suzi.jago@clearwaterps.com
Job ref: 7526
Published: 3 days ago
Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.
Key responsibilities for the 1st Line Support Technician
  • Manage multiple tickets and projects
  • Assisting technical support requests within the team.
  • Keeping the IT documentation up to date
  • Meet and exceed SLAs
  • Ensure good communication with both customers and staff
  • Direct reporting and working closely with the senior management team.
  • This is an office-based role. Some onsite works where required.
  • Occasional overtime offered
Key Experience for the 1st line Support Technician
  • Ability to work independently and as part of a team.
  • Working in a pressurised environment handling multiple tickets and incoming requests
  • Exceptional customer service skills and engagement.
  • Minimum 1 year working within an MSP
  • 1st Line Service desk experience
  • Experience of working with Microsoft technologies
Please apply as directed!