1st/2nd Line Support Engineer

Location Shoreham-by-Sea
Salary: £32000.0
Contact name: Suzi Jago

Contact email: suzi.jago@clearwaterps.com
Job ref: 6683
Published: about 1 month ago
Attention: Passionate 1st/2nd Line Support Engineer Wanted!
Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.
Ready to make your mark? Read on and be part of something extraordinary!
Key Responsibilities for the 1st/2nd Line Support Engineer:
  • Assist technical support requests within the team
  • Meet and exceed SLAs
  • Ensure good communication with both customers and staff
  • Keep the IT Documentation up to date
  • Manage multiple tickets
Skills Required for the 1st/2nd Line  Support Engineer:
  • Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
  • Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
  • 1st/2nd Line Service Desk Experience
  • Exceptional customer service skills and engagement and strong written and spoken communication skills
  • Ability to work independently and as part of a team
  • Working in a pressurised environment handling multiple tickets and incoming requests
If this is right for you, please apply for additional information or contact Thomas Edevane.