3rd Line Network Engineer

Location London
Salary: £46000.0
Contact name: Jo Foster

Contact email: jo.foster@clearwaterps.com
Job ref: 6149
Published: 11 months ago
Our award-winning client is recruiting for a 3rd Line Network Engineer to remotely support and manage global client networks as part of the NOC.
Our client offers fantastic benefits for the 3rd Line Network Engineer including… hybrid working, 26 days holiday + bank holidays and a day for Birthday and a social and collaborative culture.
Responsibilities for the 3rd Line Network Engineer –
  • Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers.
  • Take ownership and effectively manage through to resolution high-level escalation Incidents, Problem Tickets and Major Incidents.
  • Liaising with customers for any other purpose related to the support of the customer service.
  • To mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer.
  • Receive and review CVEs; assess scope of impact and mitigation plan.
  • Performing a highly proactive role in monitoring and maintaining systems.
  • Investigating and troubleshooting network availability and application problems.
  • Utilise prescribed software and tools to manage the progress of a fault/incident from inception/alert through to successful resolution and closure, including post-incident documentation and reporting.
Experience required for the 3rd Line Network Engineer –
  • Must have excellent communication skills, both written and verbal.
  • Must have a very strong enthusiasm for IT and computing.
  • At least 2 years previous helpdesk service experience required.
  • Cisco and Juniper qualification required, minimum CCNP & JNCIS.
  • Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies).
  • Previous experience working on a Service Provider core network preferable.
  • Experience with Security products (e.g. Cisco NGFW, Fortinet, Juniper SRX, ISE)
  • Experience with Meraki.
  • Experience with 3G/4G Routers.
  • Previous experience supporting VOIP solutions.
  • Understanding of CVEs and how to assess the scope of impact.

Please apply as directed!