I am on the lookout for a skilled Contract Centre Supervisor to provide crucial leadership and support services, whilst being able to meet the needs and expectations of their customers.
This is a great opportunity for someone who has demonstrated leadership/managerial status in a retail background, who is now looking for that next step up into an office environment. This company offers a fantastic company culture, progression opportunities and personal development.
This company are known for delivering some of the UK’s leading safety solutions.
Responsibilities for the Contact Centre Supervisor:
- Ability for confidently handle sensitive/difficult calls
- Maintaining close relationships with each account/customer
- Provide essential feedback on recorded calls and report information back to the client
- Confidently respond to escalations and making sure there is a successful outcome
- Liaise with other departments to meet the clients needs, concerns and objectives
- Ad hoc duties of onboarding, monthly 121, sickness & absence, rota covering of staff
- Happy to work additionally on some weekends/bank holidays/nights
- Excellent communicational skills
- Previous team Leader/Supervisor experience
- High levels of customer service
- Contact Centre experience
- Full UK Drivers License
- Ability to work efficiently within a team environment