ARC Supervisor

Location Epsom
Salary: £32000.0
Contact name: Holly Wills

Contact email:
Job ref: 5860
Published: about 1 year ago
Do you have a passion for Customer Service? We want to hear from you!

I am on the lookout for a skilled Contract Centre Supervisor to provide crucial leadership and support services, whilst being able to meet the needs and expectations of their customers.

This is a great opportunity for someone who has demonstrated leadership/managerial status in a retail background, who is now looking for that next step up into an office environment. This company offers a fantastic company culture, progression opportunities and personal development.

This company are known for delivering some of the UK’s leading safety solutions.

Responsibilities for the Contact Centre Supervisor:
  • Ability for confidently handle sensitive/difficult calls
  • Maintaining close relationships with each account/customer
  • Provide essential feedback on recorded calls and report information back to the client
  • Confidently respond to escalations and making sure there is a successful outcome
  • Liaise with other departments to meet the clients needs, concerns and objectives
  • Ad hoc duties of onboarding, monthly 121, sickness & absence, rota covering of staff
  • Happy to work additionally on some weekends/bank holidays/nights
Experience and qualifications required for the Contact Centre Supervisor:
  • Excellent communicational skills
  • Previous team Leader/Supervisor experience
  • High levels of customer service
  • Contact Centre experience
  • Full UK Drivers License
  • Ability to work efficiently within a team environment
Please apply as directed!