Customer Success Administrator

Are you focused on delivering customer excellence? Looking for a new challenge within a growing company? 
We are supporting a company based near Crawley to recruit a Customer Success Administrator on a full time permanent basis. Training will take 6 weeks which will be based onsite after this period, hybrid working will be offered. 

Key Responsibilities for the Customer Success Administrator: 
- Support to onboard to customers 
- Be the point of contact for customer queries on the platform 
- Provide training sessions to customer on how to run reports off the system 
- Running adhoc reports to support customers when required 
- Increasing customers engagement through the platform by advising best practices to customers 

Key Skills for the Customer Success Administrator: 
- Strong customer service experience both on the phone and via email 
- Eager to learn 
- Engaging personality, able to build relationships and trust easily 

Please apply as directed!