Job Title: Charity Platform Manager
Location: London (Hybrid, office-based on Tuesdays and Thursdays)
Salary: Up to £46,000 per annum
Overview:
We are looking for a highly skilled and motivated Digital Platform Manager to join our team. This role focuses on overseeing the day-to-day operations of a key donation platform, managing technical change, and ensuring the smooth running of live issues. The successful candidate will also play an important role in supporting a major transformation project aimed at modernising the customer journey.
Key Responsibilities:
- Manage and prioritise the technical change backlog and resolve live platform issues.
- Conduct regular pricing reviews to ensure competitiveness and alignment with market trends.
- Support the transformation project, collaborating on the modernisation of the customer experience.
- Contribute innovative ideas, conduct competitor analysis, and perform market research to guide platform improvements.
- Drive product development from concept through to successful launch, ensuring alignment with customer and business needs.
Requirements:
- Proven experience in managing a digital platform, preferably in a relevant sector, or experience as a digital product manager with a strong understanding of working alongside organisations in the charitable sector.
- Strong technical background with the ability to manage and resolve platform-related issues.
- Familiarity with digital product management processes and project management in a dynamic environment.
- Ability to collaborate across teams and influence key stakeholders.
- Excellent problem-solving skills and a proactive approach to continuous improvement.
This is an exciting opportunity for someone with a passion for digital platforms and a desire to make a meaningful impact. If you’re looking for a role where you can contribute your expertise to transform the customer experience while working in a supportive and collaborative team, we’d love to hear from you.