This is an exciting opportunity for someone within a retail/hospitality background, looking for that next step up into an office environment within an amazing company. This company offers their staff amazing progression opportunities and career growth.
This company are known for delivering some of the UK’s leading safety solutions.
Responsibilities for the Customer Success Manager:
- Work extremely closely with new/existing customers
- Building up and maintaining close relationships with each account
- Identify key areas of the business where different business strategies can be implemented
- Dealing with all customer enquiries and coming up with an alternative solution
- Liaise with other departments to meet the clients needs, concerns and objectives
- Ad hoc duties of onboarding, escalations and extra levels of support when required
- Excellent communicational skills both verbal and written
- High levels of customer service experience
- Organised, proactive and attentive
- Ability to work efficiently within a team environment