D365 Power Platform Lead

Location United Kingdom
Salary: £75000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 7405
Published: 1 day ago
Are you passionate about going beyond expectations and helping businesses get the most from their technology?
If so, we have a fantastic opportunity for you to join a dynamic Application Support Team as a D365 Power Platform Lead, taking ownership of our Microsoft Dynamics 365 CRM and Power Platform applications.
As the D365 Power Platform Lead, you’ll:
  • Lead & Manage a team of support specialists, ensuring incidents, bugs, and small changes are resolved promptly and effectively.
  • Be the go-to expert for our D365 CRM and Power Platform apps, supporting stability and helping identify opportunities to automate, improve, and evolve.
  • Collaborate with architects and development teams to guide strategic change – your practical input and platform expertise will be vital.
  • Ensure the platform is safe, compliant, up-to-date, and governed to policy standards.
  • Enhance proactive monitoring to detect and prevent business-impacting issues before they arise.
Key Responsibilities for the D365 Power Platform Lead:
  • Oversee daily support operations, manage SLAs, and resolve escalations
  • Maintain, update, and secure D365 and Power Platform configurations
  • Deliver small changes and enhancements in an agile, DevOps-enabled environment
  • Manage incidents, problems, and risks related to service delivery and cybersecurity
  • Build and configure workflows, automations, APIs, and integrations
  • Drive process improvements and efficiency gains across teams
  • Lead platform audits, asset management, service catalogue updates
  • Support training, documentation, and knowledge-sharing culture
What you’ll bring as the D365 Power Platform Lead:
  • 5+ years of team leadership/management experience
  • Hands-on experience administrating and configuring Microsoft Dynamics 365
  • Experience in Power Platform development (including Power Apps, Power Automate, and Dataflows)
  • Strong technical knowledge of integrations, APIs, and modern DevOps practices
  • Familiarity with Microsoft 365 roadmap and cloud-based business solutions
  • Knowledge of security principles and compliance best practices
  • Skilled in platform governance, auditing, and performance monitoring
  • Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software
This is your chance to make a meaningful impact – leading a team, shaping the future of our technology services, and helping the business grow through smarter use of Microsoft platforms.