If so, we have a fantastic opportunity for you to join a dynamic Application Support Team as a D365 Power Platform Lead, taking ownership of our Microsoft Dynamics 365 CRM and Power Platform applications.
As the D365 Power Platform Lead, you’ll:
- Lead & Manage a team of support specialists, ensuring incidents, bugs, and small changes are resolved promptly and effectively.
- Be the go-to expert for our D365 CRM and Power Platform apps, supporting stability and helping identify opportunities to automate, improve, and evolve.
- Collaborate with architects and development teams to guide strategic change – your practical input and platform expertise will be vital.
- Ensure the platform is safe, compliant, up-to-date, and governed to policy standards.
- Enhance proactive monitoring to detect and prevent business-impacting issues before they arise.
- Oversee daily support operations, manage SLAs, and resolve escalations
- Maintain, update, and secure D365 and Power Platform configurations
- Deliver small changes and enhancements in an agile, DevOps-enabled environment
- Manage incidents, problems, and risks related to service delivery and cybersecurity
- Build and configure workflows, automations, APIs, and integrations
- Drive process improvements and efficiency gains across teams
- Lead platform audits, asset management, service catalogue updates
- Support training, documentation, and knowledge-sharing culture
- 5+ years of team leadership/management experience
- Hands-on experience administrating and configuring Microsoft Dynamics 365
- Experience in Power Platform development (including Power Apps, Power Automate, and Dataflows)
- Strong technical knowledge of integrations, APIs, and modern DevOps practices
- Familiarity with Microsoft 365 roadmap and cloud-based business solutions
- Knowledge of security principles and compliance best practices
- Skilled in platform governance, auditing, and performance monitoring
- Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software