Graduate Support Engineer

Location Maidstone
Discipline: IT, Media & Telecom
Job type: Graduate
Salary: £23000.0
Contact name: Paddy Malaj

Contact email: paddy.malaj@clearwaterps.com
Job ref: 6329
Published: 16 days ago

.Calling all recent IT Graduates! We have a fantastic opportunity for a an IT graduate to join a leading MSP as a Graduate Support Engineer. Working for a Managed Service Provider will give you access to working with and supporting a wide range of the latest technologies in the market.


The role would suit a recent graduate with an IT related degree that is looking for an entry role into IT support.


Key Benefits for the Graduate Support Engineer:

  • Opportunity to learn from a dedicated team of engineers within a busy IT services company.  

  • FREE FOOD! Provided daily by the onsite chef

Key Responsibilities for the Graduate Support Engineer

  • Perform duties that include ticket support on Helpdesk and hardware maintenance, embracing every opportunity to enhance your knowledge with regards to user setups, software installs, hardware fault finding, VPN troubleshooting, NTFS permissions changes, hosted service issues, email fault finding, mobile device support and user profile problems.

  • Attend client sites as and when required to deliver hardware requirements or to shadow senior colleagues. 

  • Have a diligent approach that achieves a long term and cost-effective result for our clients, demonstrating a professional, respectful, and proactive approach to customer service.

  • Thrive on obtaining new technical knowledge, actively engaging with more senior colleagues to expand your skillset.

  • Demonstrate having had previous exposure to Windows technologies, such as Windows Server and Desktop operating systems, through an entry level role or professional qualifications.


Key Background for the Graduate Support Engineer

  • Graduate with a degree in IT such as Computer Science A passion for IT and customer service

  • A logical, methodical approach to the task at hand

  • A willingness to learn

  • Excellent documentation and communication skills

  • A personable nature

  • A proactive approach to enhancing their knowledge

Please apply for the Graduate Support Engineer as Directed!