Key responsibilities the successful IT Support Engineer will undertake:
- Involved in the day-to-day support of the organisations key IT operations at a 1st/2nd line level including, taking ownership of Service Desk tickets to successful resolution.
- Troubleshooting of computer hardware, monthly maintenance.
- Virtual & Cloud Technologies including VMWare and Microsoft Azure.
- Ensure that any backup / replication failures reported via the service desk, are investigated, resolved and, if required escalated to the Senior IT Support Engineer.
- Assist Senior Support Engineer with scheduled Annual DR test exercises with key departments.
- Conduct tests restore of critical data/servers on a weekly basis. Fault find and fix any backup related issues.
- Administration of Microsoft 365 platform including Azure AD, Exchange Online, SharePoint Online and, Security and Compliance Centre.
- Work to maintain the SCCM servers at both sites and ensure that desktops patching is maintained and up to date. Highlight issues and report to Senior Support Engineer.
- Assist in the deployment of hardware and software rollout projects, technology migrations, design changes and infrastructure updates using SCCM.
- To assist and liaise with maintenance engineers when they come to repair equipment and systems, this will include both networked and non-networked photocopiers.
Essential skills required for the successful IT Support Engineer:
- IT / Technical Support Experience.
- Good knowledge and experience of Windows Server, VMWare, Veeam and Networking.
- Good knowledge and experience of O365, and Active Directory, Azure Active Directory.
- Desirable - Scripting knowledge i.e., Bash or PowerShell.
- Experience of working with smart screens.
- Ability to support smart mobile devices.
- Good experience of supporting MFD printers, Papercuts.
If you’re an IT Support Engineer and think you have the necessary skills for this role, please apply now