Do you love solving problems and fixing things? Fancy joining a company where it’s fun to do the things you love? Our client are seeking a dynamic and enthusiastic IT Support Technician to join their energetic, fast-paced team in Haywards Heath. In this role, you will provide exceptional customer service and technical support, ensuring customer satisfaction and resolution while working to our SLA’s.
Key Responsibilities of the IT Support Technician:
- Log, analyse, triage, and prioritise all IT Incidents, Problems, and Changes received via all communication channels into the team, adhering to SLA.
- Provide excellent customer service by responding to customer inquiries via email, phone, and chat.
- Troubleshoot and resolve technical issues reported by customers, escalating complex issues to the appropriate teams.
- Maintain accurate records of customer interactions, ensuring customer satisfaction and delivering an exceptional customer experience.
- Keep up to date with company products and services to provide accurate information to customers.
- Continuously improve technical knowledge and skills through training and professional development opportunities.
- Collaborate with the Business Change department to assist in the delivery of Projects/Change.
- Work shifts to cover 07:30 – 18:00 Monday to Friday; may be required to work out of hours on an on-call basis.
Experience required of the IT Support Technician:
- Experience working in a 1st line support role.
- Solid experience working with On Prem and Azure AD.
- Exposure/understanding of other Windows 365 cloud technologies/platforms.
- Exposure/awareness of Automation tools (PowerShell, Power Automate, or equivalent).
- Good understanding of SharePoint, MS Office suite, Windows 365 applications, Microsoft Azure, and Microsoft Intune/Endpoint Manager.
- Good time management and organization skills.
- Problem-solving skills with a logical approach.
- Solid experience working within Microsoft Azure technologies
If you have the relevant experience required for the IT Support Technician please apply online attaching your CV.