.Join a rapidly growing organisation within the utilities sector.
Are you a tech enthusiast with a knack for problem-solving? I am seeking a talented IT Support Engineer to join a dynamic team and help provide top-notch technical assistance to their clients.
As an IT Support Engineer, you'll play a crucial role in ensuring the smooth operation of our clients' IT systems. You'll be the go-to expert for troubleshooting, resolving technical issues, and offering exceptional customer support.
Responsibilities for the IT Support Engineer:
Diagnose and resolve hardware, software, and network issues.
Provide timely and effective technical support via phone, email, and in person.
Collaborate with cross-functional teams to ensure seamless operations.
Set up and configure IT equipment and systems for clients.
Document and maintain accurate records of technical incidents and solutions.
Requirements for the IT Support Engineer:
Proven experience as an IT Support Engineer or similar role.
Strong knowledge of Microsoft office 365
Familiarity with network protocols and troubleshooting.
Excellent communication skills to convey technical concepts to non-technical users.
Customer-focused attitude with a problem-solving mindset.