Membership Coordinator

Location London
Discipline: Administration & Support , Customer Service
Salary: £26000.0
Contact name: Gemma Dewhurst

Contact email: gemma.dewhurst@clearwaterps.com
Job ref: 6254
Published: 9 months ago

We have an exciting opportunity for our well known client within the sports industry. If you are an experienced Membership Coordinator or an extremely organised Graduate with excellent customer service skills looking for your first role, then look no further. 

As a Membership Coordinator you will be a highly organised and a customer-focused individual. In this crucial role, you will take charge of managing all aspects of memberships, including handling inquiries, ensuring sales and information are up-to-date, and collaborating with our marketing team to drive sales. 

Responsibilities of the Membership Coordinator:

  • Serve as the primary point of contact for membership inquiries, offering assistance in person, over the phone, and via email.

  • Manage escalated issues, ensuring swift resolution to the satisfaction of our valued members.

  • Maintain accurate and up-to-date membership information across various platforms

  • Collaborate closely with the marketing team to devise and execute strategies that promote membership sales through diverse channels.

  • Respond promptly and professionally to all email correspondence.

  • Oversee the International Reservation facility for our global members.

  • Generate weekly sales reports and provide yearly sales comparisons.

  • Plan and execute membership events, including Junior Member training days, in partnership with the marketing team.

  • Ensure the box office staff is well-informed and equipped to handle membership sales, inquiries, and event-related matters.

  • Establish and nurture a productive relationship with our chosen fulfilment house, overseeing fulfilment processes, stock levels, and daily operations.

  • Ensure strict compliance with data protection regulations by securely transmitting membership data to the chosen distributor and verifying its accuracy.

  • Prepare necessary reports for the Head of Ticketing and senior staff members as required.

Experience and skills required from the Membership Coordinator:.

  • Exceptional customer service skills, with the ability to handle inquiries and resolve issues effectively.

  • Strong organisational skills, including multitasking abilities and meticulous attention to detail.

  • Familiarity with data protection regulations and experience handling sensitive customer data would be desirable

  • Excellent written and verbal communication skills.

  • Collaborative team player with the ability to build relationships with internal and external stakeholders.

If you would like to apply for the Membership Coordinator please apply online attaching your CV.