On-Site Engineer

Location Uckfield
Salary: £30000 to £999999
Contact name: Suzi Jago

Contact email: suzi.jago@clearwaterps.com
Job ref: 5663
Published: about 1 month ago

Our client is looking for a On-site Engineer who can join their team on a permanent basis. The On-site Engineer will be responsible for any user problems or requests and to carry out repairs or fixes and escalate where necessary. The On-site Engineer will need experience in 1st line support and familiarity with Office 365, Windows, and Active Directory.

Key Responsibilities for the On-site Engineer:

  • Answering telephone and dealing with incidents 
  • Logging incidents via an advanced automated ticketing system
  • Response to user problems/requests, carry out repairs/fixes and escalate where necessary
  • Be able to work shifts between based on a Rota, varying between 7:30-9:30 starts

Skills Required for the On-site Engineer:

  • A Full UK Driving License required as you may need to travel between customer sites
  • Basic understanding of IT and IT terminology, including all Windows Server and Workstation products
  • Excellent telephone manner is required along with friendly customer service skills
  • Attention to detail
  • Good communication, literacy, and organization skills

If this role is of interest, please apply for additional information.