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Are you looking for a new role? Our client, one of the largest membership services within the travel industry, is looking to hire a Contact Centre Team Leader on a full time permanent basis.
Key responsibilities for the Contact Centre Team Leader:
- Organising the rotas for the contact centre staffing team
- Forecasting business requirements and allocating staff to different areas
- Monitoring live calls and asking team to support where required
- Working closely with the contact centre manager to ensure things run smoothly
Key skills for the Contact Centre Team Leader:
- Strong excel (VLOOKUPs, Pivot tables etc)
- Contact centre scheduling experience
- Ability to analyse complex data from multiple sources
- Strong relationship building skills
If this sounds like the role for you, please apply as directed!
Resource Analyst
Location | East Grinstead |
Salary: | £27500.0 |
Contact name: | Gemma Dewhurst |
Contact email: | gemma.dewhurst@clearwaterps.com |
Job ref: | 5858 |
Published: | almost 1 year ago |
Key responsibilities for the Contact Centre Team Leader:
- Organising the rotas for the contact centre staffing team
- Forecasting business requirements and allocating staff to different areas
- Monitoring live calls and asking team to support where required
- Working closely with the contact centre manager to ensure things run smoothly
Key skills for the Contact Centre Team Leader:
- Strong excel (VLOOKUPs, Pivot tables etc)
- Contact centre scheduling experience
- Ability to analyse complex data from multiple sources
- Strong relationship building skills
If this sounds like the role for you, please apply as directed!
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