This role will be a 12 Month Fixed term contract
Responsibilities for the Service Coordinator
- Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand.
- Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email
- Responding to general customer enquiries according to the requirements of customer contracts
Key Skills & Experience for the Service Coordinator
Essential
- Up to 2 years experience in Coordination/Scheduling – desirable but not essential
- Excellent Customer Care skills
- Keyboard/Personal computer skills
- Strong multitasking and problem-solving skills
- Strong written and spoken communication
Please apply as directed!