Service Desk Administrator

Location Canterbury
Salary: £30000 to £30000
Contact name: Paddy Malaj

Contact email:
Job ref: 5717
Published: 15 days ago

We are seeking a highly motivated Service Desk Administrator to join a leading accountancy firm based in Canterbury on 12-month contract basis.

This is an exciting opportunity for a talented individual who is passionate about delivering excellent customer service and ensuring smooth operation of IT systems to join our ambitious team.

Key responsibilities:

  • Assist employees with IT issues via phone, email or in-person
  • Monitor and respond to service desk tickets, track progress and ensure all requests are resolved within agreed SLAs
  • Proactively identify areas for improvement in IT service delivery and suggest solutions
  • Provide technical support, troubleshoot hardware and software problems, and escalate to senior IT staff when necessary
  • Perform regular software updates and maintain inventory of hardware and software assets
  • Document procedures and maintain accurate records

Desired qualifications and experience:

  • Relevant experience in an IT position
  • Knowledge of Microsoft Windows desktop and server environments, Office 365, Active Directory, and networking (e.g. VPN, WAN/LAN, routing, and switching)
  • Knowledge of ITIL and service management principles
  • Excellent communication skills and ability to work in a collaborative team environment
  • Strong analytical and problem-solving skills

If you are passionate about delivering excellent customer service and thrive in a fast-paced, demanding environment, we would love to hear from you.

Please apply as directed!