The Service Desk Analyst will need to start on October 14th.
Key Responsibilities for the Service Desk Analyst:
- Provide expert 1st and 2nd line support, focusing on Dell laptops running Windows 10/11.
- Manage user accounts through Active Directory Users & Computers.
- Handle Office 365 administration, including setting up accounts and devices for new starters.
- Troubleshoot, fix, and replace laptops, ensuring minimal downtime.
- Apply Group Policy management to configure and maintain user environments.
- Utilize Manage Engine Central and MDM tools for device management (experience with these tools is a plus).
- Efficiently manage and prioritize your own workload to resolve issues in a timely manner.
- Solid 1st and 2nd line support experience, particularly with end-user devices.
- Proficiency in Active Directory, Office 365, and troubleshooting Dell laptops.
- Strong knowledge of Group Policy management.
- Experience with Manage Engine Central and MDM tools is advantageous.
- Excellent communication skills, with a proven ability to engage with users at all levels.