Service Desk Analyst

Location Horley
Salary: £200.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 6934
Published: 5 months ago
We’re recruiting for an Service Desk Analyst on a contract basis, 170 INSIDE IR35 or £33,000 FTC on behalf of a key client. This role is ideal for someone with strong 1st and 2nd line support experience, particularly in managing end-user devices, and looking to take on a new challenge.
The Service Desk Analyst will need to start on October 14th.
Key Responsibilities for the Service Desk Analyst:
  • Provide expert 1st and 2nd line support, focusing on Dell laptops running Windows 10/11.
  • Manage user accounts through Active Directory Users & Computers.
  • Handle Office 365 administration, including setting up accounts and devices for new starters.
  • Troubleshoot, fix, and replace laptops, ensuring minimal downtime.
  • Apply Group Policy management to configure and maintain user environments.
  • Utilize Manage Engine Central and MDM tools for device management (experience with these tools is a plus).
  • Efficiently manage and prioritize your own workload to resolve issues in a timely manner.
Key Skills the Service Desk Analyst should have:
  • Solid 1st and 2nd line support experience, particularly with end-user devices.
  • Proficiency in Active Directory, Office 365, and troubleshooting Dell laptops.
  • Strong knowledge of Group Policy management.
  • Experience with Manage Engine Central and MDM tools is advantageous.
  • Excellent communication skills, with a proven ability to engage with users at all levels.
If you’re a people-oriented IT professional ready to make a real impact please apply as directed.