Service Desk Manager

Location United Kingdom
Salary: £50000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 7173
Published: about 1 year ago
Are you experienced with setting up a new team front-line IT function? Do you have a passion for setting up new processes? 

Our client, a large, global organisation is bringing their Service Desk function in-house and is looking to hire a Service Desk Manager to support with hiring the team, defining best practices within the ITIL framework and setting out the on-call and shift rota based on available MI and trends.

Job Title: Service Desk Manager 
Location: Birmingham - 2 days on site per week 
Salary: £45k-50k 
Hours: Mon-Fri, 9-5 (some on call required on an adhoc basis)

Responsibilities: 
- Set up team function, recruitment, onboarding and training new staff  
- Focussing on team development 
- Set up ITIL processes for the new ticketing system 
- Optimise the shift rota for the Service Desk Analyst who will work on a 24/5 rota' d basis

Skills:
- Experience as a Service Desk Manager 
- Previous experience with setting up a new team function/ Team recruitment 
- Setting up processes/ SLAs for a new system

Please apply as directed!