1st Line Support Engineer

Location Newcastle
Salary: £26000 to £26000
Contact name: Paddy Malaj

Contact email: paddy.malaj@clearwaterps.com
Job ref: 5683
Published: 28 days ago
Our client is an established and Forward thinking computer consultancy company seeking a First Line Support Engineer to join their Support Team. The First Line Support Engineer will be responsible for for investigating a wide range of technical issues and solving tickets for users.

Responsibilities for the First Line Support Engineer
  • Diagnose and fix IT issues and liaise direct with customers regarding technical issues
  • Collaborate with the software development team on application design and development as well as working on extensions of existing products
  • Support customers and provide a great level of customer service

Key Skills & Experience for the First Line Support Engineer
  • A good level of technical skills is essential for this role, with a fundamental understanding of Networking, Server configuration, Active Directory, Exchange Management, Microsoft products and virtualisation.
  • At least 2-3 years’ experience in IT support
  • Strong written and spoken communication skills

  • Microsoft 365 Certifications
  • Networking fundamentals
  • RDS (Remote Desktop Services)

Please apply as directed!