Change Manager

Location West Malling
Salary: £60000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 7433
Published: about 2 months ago
Are you a passionate Change Manager with experience in facilitating the full end-to-end change? 
We are supporting a business who are going through an enterprise-wide transformation to recruit for a Change Manager on an initial 18 month Fixed-Term Contract to join their programme. 
This role is based in Kent near Maidstone with office visits required 2/3 time per week & with business needs. 

Key Responsibilities for the Change Manager: 
- Working on their company wide transformation programme to modernise ways of working
- Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU
- Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency
- Currently at build phase of the new customer self-service portal
- Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support 

Key Skills for the Change Manager: 
- Experience with full end-to-end change management 
- Previous experience working on multiple workstreams 
- Change management experience on a digital or process automation project 
- Clear and engaging communication style 
- Ability to influence teams 

Please apply as directed!