Complaints Administrator

Location Crawley
Salary: £24000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 7483
Published: 8 months ago
We are looking for an administrator who has a passion for supporting customers and finding solutions to their pain points. 
This role is paying £24,000 and offers hybrid working. 

Key Responsibilities for the Complaints Administrator: 
- Ensuring all incoming complaints are acknowledged and logged within 48 hours of receiving them
- Pass over escalations to the accurate teams 
- Reviewing closed complaints to support with identifying recurring issues 
- Providing administrative support to the wider teams 
- Following procedures and company policies 

Key Skills for the Complaints Administrator: 
- Experience with Excel, ideally intermediate level 
- Strong customer service and desire to help customers 
- Calm and proactive demeanor
- Comfortable learning and using different company systems 

Please apply as directed!