As part of the team, you’ll focus on turning data into actionable insights that help shape decision-making, optimise operations, and drive meaningful improvements across the business.
Key Responsibilities for the Customer Insight Analyst:
- Creating reports and dashboards to track key performance and customer-related metrics
- Analysing operational and customer data to identify trends, patterns, and opportunities
- Reviewing customer feedback to highlight recurring issues and suggest improvements
- Working alongside operations to spot inefficiencies and recommend smarter ways of working
- Presenting clear, data-led insights and recommendations to help inform change
- Has strong analytical skills and attention to detail
- Is passionate about improving customer journeys and operational efficiency
- Can translate complex data into clear, compelling insights
- Is proactive, collaborative, and confident working across teams
- Has a curious mindset and enjoys problem-solving
- Is comfortable using data tools and presenting findings to a range of stakeholders
If you enjoy working with data, thrive on improving processes, and want to be part of a collaborative and forward-thinking team—we’d love to hear from you.