The Customer Service Administrator will have a keen understanding of the services we are able to provide and an interest in refining our processes to optimise the customer experience.
Key Experience for the Customer Service Administrator
- Good organisational and planning skills
- Ability to work under pressure to tight deadlines
- A positive, can do attitude
- Great attention to detail
- A team player with interpersonal and collaboration skills
- Able to demonstrate prioritisation skills when multi-tasking
- Customer focussed role
- Pleasant telephone manner
- Ability to work collaboratively with third parties to supply consumable items
Key Responsibilities for the Customer Service Administrator
- Collecting and inputting accurate information from a variety of sources
- Identification of customer consumable requirements
- Updating the ordering system
- Identification of unusual patterns of consumable or device usage
- Ordering of toner and other consumable items
- Answering calls from customers
Please apply as directed!