Customer Support Coordinator

Location Sittingbourne
Discipline: Customer Service
Salary: £28000.0
Contact name: Paddy Malaj

Contact email:
Job ref: 6826
Published: 30 days ago

Experienced in Customer Support & looking for a fresh challenge? An amazing opportunity for a Customer Support Coordinator is now available with great progression.

Our client, a rapidly expanding engineer company, are looking for a Customer Support Coordinator to join their team of experts. The role of the Customer Support Coordinator will be to handle and support customer/client queries & complaints timely, accurately, and professionally.

What the Customer Support Coordinator will be doing:

  • Liaising with internal & external stakeholders to ensure tasks are completely properly and promptly.

  • Providing support via email and telephone.

  • Logging data into the companies ERP system & maintaining throughout each process.

  • Process orders, forms, applications and requests.

  • Provide feedback on the efficiency of the customer service process.

  • Ensure all output is compliant with ISO standards.

  • Meet monthly KPIs

What you can offer to the Customer Support Coordinator role:

  • 3+ years in a similar role showcasing customer service skills.

  • Strong written and verbal communication.

  • Computer literate, ideally with experience of using ERP databases.

  • Proficiency with Microsoft suite.

  • Attention to detail & highly motivated.

Desired skills of the Customer Support Coordinator:

  • Manufacturing or Engineering industry knowledge.

For more information, please contact Milo Yates at Clearwater People Solutions or apply as instructed.