You’ll engage directly with senior stakeholders and cross-sector operations teams, acting as a strategic partner to recommend and implement best-fit digital solutions. With a national remit, you’ll visit high-profile sites, oversee multi-site rollouts, and ensure smooth transitions from planning through to business-as-usual operations.
Key Responsibilities for the Digital Mobilisation Manager:
- Act as subject matter expert for all digital restaurant solutions within Business & Industry.
- Lead end-to-end mobilisation projects, ensuring delivery to agreed timescales and standards.
- Work collaboratively with sector leads and operations teams to understand business needs and deliver tailored digital solutions.
- Own and maintain central mobilisation plans, deployment schedules, and reporting tools.
- Drive process improvement and agility to accelerate deployment timelines and enhance client experiences.
- Collaborate with product managers to embed updates and enhancements into deployments.
- Act as the main point of contact for operational and support teams, ensuring strong relationships and clear communication.
- Manage relationships with third-party suppliers, overseeing installations, budgets, and compliance.
- Champion digital adoption by working with culinary and marketing teams to ensure offerings excite and engage customers.
- Support with data-driven decision-making, promotional tactics, and customer journey mapping.
- Provide project and technical support during onboarding, including high-profile or complex client launches.
- Degree-level education.
- Proven track record in stakeholder management and operational mobilisation.
- Experience in delivering digital transformation projects, ideally in hospitality or retail environments.
- Knowledge of app or digital product development and implementation.
- Strong project management skills with relevant tools and qualifications.
- Confident user of MS Project and other digital planning tools.
- Excellent interpersonal and presentation skills with the ability to influence and inspire.
- Team player with a proactive, hands-on approach and strong attention to detail.
- The opportunity to lead exciting digital initiatives for some of the UK’s most prestigious sites.
- A collaborative and forward-thinking digital team.
- A role that blends strategic thinking with practical delivery