Field Support Technician

Location London
Discipline: Tech, Media & Telecom
Salary: £31000.0
Contact name: Suzi Jago

Contact email:
Job ref: 6228
Published: 24 days ago

Our client is currently recruiting for a Field Support Technician to provide support to 4 Schools based across the London and surrounding area. The Field Support Technician will be providing IT support to Staff and pupils and will be required to undergo a DBS check.

The successful Field Support Technician would need a clean drivers license.

Key Responsibilities for the Field Support Technician

  • Engagement with our Service Desk and London based Management Teams to facilitate the delivery of first class ICT managed support services to our London based schools.

  • Resolve service calls within the contracted SLA’s.

  • Provide school-based users with first and second line technical assistance and report service issues in accordance with our Service Desk policies.

  • Promote a pro-active ‘can do’ attitude, working individually and also as part of a wider support team.

  • Providing onsite support visits when required and directed.

  • Provide high-quality customer service and promote the company’s reputation.

  • Assist with project work as directed by the Technical Operations department.

Key Experience for the Field Support Technician

  • Windows Operating Systems

  • Cloud based productivity suite administration (O365, G-Suite)

  • Software and image deployment

  • Deskside support and some server-side support

  • Active Directory management

  • General PC hardware maintenance

  • Printer, projector and interactive white board maintenance

  • Wireless and network troubleshooting

  • Change management

  • Asset management

  • ITIL Service Desk operations