Are you looking to start a career in IT? Do you have exceptional IT skills? We are working closely with a growing technology company to recruit for a Helpdesk Administrator on a full time permanent basis.
This is a great opportunity for somebody looking to progress their career within IT Support.
Key Responsibilities for the Helpdesk Administrator:
- First point of contact for all telephone enquiries regarding IT support
- Logging tickets and collecting in depth information around the issues the customer is having
- Troubleshooting where possible and completing first time fixes
- Escalating to second line where required
- Ensuring you are providing excellent customer service at all times
- Accurately updating records and documents
Key Skills for the Helpdesk Administrator:
- Ideally some IT experience in a commercial setting
- Passion for a career in IT
- Excellent customer service
- Must have valid right to work in the UK
Please apply as directed!