Sales Administrator Wanted!
Our client is seeking a Sales Administrator to join their team on a permanent basis. The Sales Administrator will be reporting to the Sales Admin Manager and working full-time, Monday to Friday in their Crawley office. The Sales Administrator must have previous Administration experience, along with handling any customer orders and queries, and being able to provide an excellent customer service experience at all times.
Key Responsibilities for the Sales Administrator:
- Ensure the booking system is up-to-date and accurate at all times
- Understand Customer requirements and identify potential machines and accessories where necessary
- Record incoming customer enquiries in the business’s CRM system
- Handle any customer complaints in a professional and polite manner
- Liaise between sales and accounts teams to ensure the correct customer information has been provided and is up-to-date
- Process client orders accurately and promptly
- Receive and process client’s service requests by phone and online
- Ensure database functions are completed diligently and accurately
- Develop and maintain effective communication and good working relationships with staff, clients, and manufacturing team
- Assist with the production of company reports and accounts on a monthly/annual basis
- Degree level of education (preferred)
- Previous experience in administration or similar roles
- Excellent communication skills both verbal and written
- IT literate, preferably experience with CRM systems and Microsoft Office
- Preferably driving license and own vehicle to get to the office