Are you an experienced Team Leader or Manager in IT? Then apply for this Service Desk Team Leader position!
The Service Desk Team Leader will be responsible for leading a team of engineers to thrive in their IT performance and improving where needed. The Service Desk Team Leader will be working with another Team Leader and managing around 8 engineers.
Key Responsibilities for the Service Desk Team Leader:
Managing a team of engineers
Lead the engineers to thrive in their performance, and offer ways to improve their performance, along with assist the engineers where needed.
Handle any escalated IT queries with clients
Work with stakeholders where necessary to manage higher situations
Contribute to the ongoing development of the Service Desk function, using knowledge and experience with other team leaders and the department head.
Manage shift assignments within the service desk team
Ensure SLAs are met
Influence the success of the team and coordinate with other teams to achieve goals.
Skills Required for the Service Desk Team Leader:
Experience in mentoring/leading/managing teams
Great problem-solving skills
Confident communication skills
Ability to build strong relationships
Experience with Microsoft 365 tenancies, including Exchange, Sharepoint, and Teams
Experience with VMware/Hyper-V
Experience with Azure and Active Directory
Great understanding of networking
Good, friendly, and professional manner
If this role is of interest, please apply for additional information.