Service Desk Team Leader

Location Cambridge
Discipline: Tech, Media & Telecom
Salary: £45000.0
Contact name: Paddy Malaj

Contact email:
Job ref: 6241
Published: 21 days ago

Are you an experienced Team Leader or Manager in IT? Then apply for this Service Desk Team Leader position!

The Service Desk Team Leader will be responsible for leading a team of engineers to thrive in their IT performance and improving where needed. The Service Desk Team Leader will be working with another Team Leader and managing around 8 engineers.

Key Responsibilities for the Service Desk Team Leader:

  • Managing a team of engineers

  • Lead the engineers to thrive in their performance, and offer ways to improve their performance, along with assist the engineers where needed.

  • Handle any escalated IT queries with clients

  • Work with stakeholders where necessary to manage higher situations

  • Contribute to the ongoing development of the Service Desk function, using knowledge and experience with other team leaders and the department head.

  • Manage shift assignments within the service desk team

  • Ensure SLAs are met

  • Influence the success of the team and coordinate with other teams to achieve goals.

Skills Required for the Service Desk Team Leader:

  • Experience in mentoring/leading/managing teams

  • Great problem-solving skills

  • Confident communication skills

  • Ability to build strong relationships

  • Experience with Microsoft 365 tenancies, including Exchange, Sharepoint, and Teams

  • Experience with VMware/Hyper-V

  • Experience with Azure and Active Directory

  • Great understanding of networking

  • Good, friendly, and professional manner

If this role is of interest, please apply for additional information.