Trainee Service Desk Analyst

Location West Malling
Salary: £26000.0
Contact name: Felicity Handley

Contact email: felicity.handley@clearwaterps.com
Job ref: 7366
Published: 9 months ago
We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. 

Job Title: Trainee Service Desk Analyst 
Salary: £26,000
Location: Kent, near Maidstone 
Working Hours: Shift Rota's, either 8-4 or 10-6. Hybris working with 3 days on site and 2 from home. 

Key Responsibilities for the Trainee Service Desk Analyst: 
- Answering customer calls and supporting with 1st line technical issues 
- Logging tickets accurately 
- Supporting with stock checks of equipment 
- General 1st line support, including setting up new users, system resets, troubleshooting issues
- Liaising with customers and 3rd party suppliers providing updates on their requests. 

Key skills for the Trainee Service Desk Analyst: 
- Strong customer service experience, ideally within a commercial office based role 
- Self motivated and keen to learn new skills 
- Clear communications skills and ability to engage with all different customers 
- Prioritisation skills are essential 

Please apply as directed!