Voice & Collaboration Tool Lead

Location Guildford
Contact name: Gemma Dewhurst

Contact email: gemma.dewhurst@clearwaterps.com
Job ref: 5505
Published: over 2 years ago
A rare and exciting opportunity has become available to work with an industry leading financial services company as their Service Delivery Manager on a full-time permanent basis. This role is based within the telephony sector, so a strong understanding is key. 

Key responsibilities for the Service Delivery Manager:
- Governance and management of Suppliers and Outsource partners
- Collaborating with stakeholders to ensure projects are carried out correctly
- Communicating changes to the wider business teams 
- Ensuring security measures are correct and changes are implemented correctly 
- Presenting ideas in different forums to a range of different business areas 
- Being the voice of the business with a strong tech understanding 
- Supporting circa. 8500 employees 

Key Skills for the Service Delivery Manager:
- Clear and confident when communicating 
- Excellent relationship building skills 
- Strong knowledge of IT workplace, Telephony, Data Centre, network and telecommunications infrastructure 
- Understanding of IT security management processes, outsource governance and management practices & IT risk management processes
- Understanding of Workplace collaboration tools

If the Service Delivery Manager role sounds like the one for you, please apply as directed.