Customer Service Scheduler

Location Cheltenham
Contact name: Gemma Dewhurst

Contact email: gemma.dewhurst@clearwaterps.com
Job ref: 5522
Published: about 3 years ago
New year, New role? Our client, a fast growing tech company is looking to hire a Customer Service Scheduler on a full time permanent basis. Our client in keen on internal progression and now is an exciting time to join the business.

Key Responsibilities for the Customer Service Scheduler:
- Manage, prioritise and monitor schedules for the field-based engineers
- Provide customers with estimated arrival times and delays 
- Managing the customer service email accounts 
- Adhering to strict SLA's ensuring they are met 
- Various administration tasks

Key Skills of the Customer Service Scheduler:
- Excellent written and verbal communication  
- Previous scheduling experience would be an advantage 
- Adaptable and a fast thinker
- Experience working in a customer focused environment 

Key Benefits for the Customer Service Scheduler:
- 23 days holiday plus bank holidays, rising to 28 days
- Healthcare cash plan
- Discounts and savings hub 
- Comprehensive EAP scheme
- Stakeholder pension scheme
+ more 

If you are interested in finding out more, please apply as directed!